Terms and conditions – paydigITgreen

DIGITGREEN PAY

General terms and conditions

Welcome to digITgreen pay! We are delighted to provide you with a seamless shopping experience on our website. These General Terms and Conditions outline the terms of service for making purchases through our online platform, accessible at www.digitgreen.net. By using our website and services, you agree to these terms.

Accessibility of information

At mBIT d.o.o., we ensure you have access to essential information including:

Company identity and contact details
Product availability and pricing
Purchase deadlines and withdrawal conditions
Complaint processes and customer support contact

Prices

All prices are displayed in euros and include VAT.
Prices are valid at the time of order placement and are not subject to change without prior notice.

Purchase process

Select and Order: Choose your desired certificate and click “Order” on digITgreen certificate selection.
Apply Coupon: Before proceeding to checkout, users can enter or select a coupon code to apply a discount to their order.
Review and Checkout: Click on the cart icon to review your items, then proceed to checkout by clicking “Checkout.”
Register/Log In: New users will need to register with their email address and a password. Upon registration, they will receive an email to set their password. Returning users can log in with their credentials.
Payment: Complete your purchase using digITgreen Pay, which utilizes Stripe for secure credit card transactions.

Upon order submission and payment completion, we will begin with your certificate process.

Payment methods

Credit Card Payment via digITgreen pay: We offer secure payment through digITgreen Pay, powered by Stripe. Accepted credit cards include Eurocard/Mastercard, Visa, Visa Electron, and American Express.
Other Payment Methods: Currently, we only accept credit card payments via digITgreen Pay.

Delivery time

Digital Certificate: Your digital certificate will be issued and sent to you promptly upon the completion of the certification process. Please note that the duration of the process may vary depending on voucher usage and queue length. You will have immediate access to the certificate once it has been dispatched
Physical Certificate: The physical certificate will be mailed to you following the completion of the certification process. Delivery times may vary based on your location and the efficiency of the postal service.

TRANSFORMATION LENGTH NOTICE

Please note that any time required for implementing transformations will be added to the end of your subscription period. This ensures you receive the full value of your purchase.

Damaged Physcial Certificates

If you receive a physical certificate that is damaged upon arrival, we will provide a replacement at no additional cost under the following conditions:

Damage Reporting: You must report the damage and provide evidence within 8 days of receiving the certificate. This includes submitting a detailed description and photographs of the damaged certificate to our customer support team at support@digitgreen.net.
Proof of Damage: If you have questions or require guidance on providing proof of damage, contact us within the 8-day period. We will consider your initial inquiry as a valid report, even if we do not respond immediately. This ensures that the 8-day reporting window remains valid while awaiting our response.
Replacement Costs: We will cover all costs associated with sending a replacement certificate. You will not be responsible for any shipping or handling fees related to the replacement.

To ensure a smooth process, please provide all necessary documentation and reach out with any questions within the specified 8-day period.

For assistance or to report damaged certificates, please contact our customer support team at support@digitgreen.net.

Withdrawal Policy

You may withdraw from your purchase by notifying us in writing via email within 8 days of receiving your order. Upon receipt of your withdrawal request, your order will be canceled, and a full refund will be issued.

Please note that withdrawal requests made after the 8-day period from the date of payment will not be accepted.

Refund Policy

If you are not satisfied with the product that you have purchased, you may request a refund under the following conditions:

Refund Request Period: You have 30 days from the date of receiving the digital product to request a refund.
Request Procedure: To initiate a refund, please contact our customer support team at support@digitgreen.net within the 30-day period.
Refund Conditions: Refunds will be processed only if the request is made within the specified 30-day window. After this period, refunds will not be granted.

Please note that the refund process may take up to 10 business days from the date your request is approved.

For any questions or further assistance regarding refunds, feel free to contact us at support@digitgreen.net.

EFFECT ON REFUND ON CERTIFICATE VALIDITY

Please be advised that upon the issuance of a refund, the corresponding certificate will be rendered invalid.

Security

We utilize advanced technological measures to protect your personal data and transactions. However, no system is completely foolproof. Users are responsible for securing their account details and passwords.

Privacy Policy

We adhere to the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1). Your personal information will be used solely for processing orders, sending invoices, and relevant communications.

Disclaimer

We strive for accuracy but cannot guarantee that all information is up-to-date. Product descriptions, delivery times, and prices may change. We will notify you of any significant changes and offer alternatives if needed.

Complaints and desputes

For complaints, please contact us at support@digitgreen.net . We aim to resolve disputes amicably. If unresolved, disputes will be handled by the District Court in Celje.